FAQ

Who is HHKB suitable for?
HHKB was originally intended for developers and IT professionals, but it is highly suitable for any user who can touchtype and especially in applications where keystroke precision is important and where errors could have a severe impact. The highly ergonomic design also makes HKKB suitable for users who spend many hours per day working with a keyboard. Its lightweight and ultra-compact size, make HHKB HYBRID and HYBRID Type-S especially suited to users who need a ‘real keyboard’ while they work on the go.
What is special about Topre Key Switches?
Topre key switches are made by the Topre Corporation of Japan. They use electrostatic capacitance to detect each keystroke electrically, without any circuit closure. This method eliminates a phenomena known as “Chatter” or “Key Chatter” where two or more keystrokes are detected for one physical keystroke. The capacitance method is so precise, it is also used in military applications. Topre key switches also provide a silky smooth tactile feeling and a unique gentle “thock” sound as the keystroke bottoms out. This gives an audible indicator that a precise keystroke has been registered, helping the user detect when they have keyed an error.
What is a Topre Silent Key Switch?
Topre silent key switches work in the same way as regular Topre key switches, but they have the addition of a ‘Silent membrane’ which dampens the sound of each keystroke, significantly reducing the sound. They also have a slightly reduced key travel of 3.8 mm.
What Warranty is included with HHKB?
If you purchase any HHKB from our online store at pfuemea.com, or the seller “PFU (EMEA) Limited” on Amazon, your product is covered by a 2 Year Advance Exhange Warranty from PFU (EMEA) Limited and is valid in Europe.

If you purchase the product from any other seller, your product has been imported from another region and the warranty with that product is valid in that region only. In such cases, we can still help you with technical support, but you would need to contact your seller to organise help with your warranty.

Which countries do you ship to?
When purchased from our online store at pfuemea.com, we can ship your HHKB to the following countries: Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, United Kingdom

HHKB products are available from PFU across Amazon marketplaces, including Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it and Amazon.es, all shipping to multiple countries.

How much does shipping cost?
When purchased from our online store at pfuemea.com, standard shipping is free for orders over €100. Express shipping is also available at additional cost, delivery fees vary by location.

When purchased from the seller PFU (EMEA) Limited on Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it or Amazon.es delivery options are available through Amazon, including Prime delivery.

Are there any import fees to pay?
PFU (EMEA) Limited is the official and exclusive seller of HHKB products in the EMEA region. We do not supply HHKB to other sellers in this region. This means that If you buy HHKB from our online store at pfuemea.com or from the seller “PFU (EMEA) Limited on Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it or Amazon.es, your order will be fulfilled from our stock located in Europe, so there are no import fees for you to pay.

If you buy HHKB from any other seller online, you may incur additional import fees as the product is imported from another region.

Is the USB cable included?
HHKB Classic – Detachable USB Type-C cable is included.
HHKB HYBRID: USB cable is not included but 2x AA batteries are included.
HHKB HYBRID Type-S: USB cable is not included but 2x AA batteries are included.
HHKB Pro2: Detachable USB 2.0 cable (mini Type A) is included.
Are layouts available for other languages?
All HHKB models with printed keycap legends have a US ANSI layout. You may change the regional settings on your PC, Mac or mobild device to match your country, but we dont currently offer the keyboard with Legends printed for any other layout.
Where can i buy HHKB accessories?
We aim to sell HHKB accessories such as covers and wrist rests soon. Please follow us on Social Media for news and announcements about when these will be available.
Is HHKB compatible with Linux?
HHKB is compatible and supported on several versions of Windows and macOS. HHKB HYBRID and HYBRID Type-S are also compatible with some versions of iPadOS, iOS and Android – for more details, please see the system requirements for each HHKB product.

HHKB may work with many other operating systems, including many Linux distributions. However, PFU cannot guarantee compatibility with any operating systems other than those listed in ‘System Requirements’ on this website.

Where is HHKB made?
All HHKB models are designed and made in Japan.
Where can i get the Keymap customisation software?
Keymap customisation software for Windows and macOS can be downloaded here:
Where can i get HHKB firmware updates?
The Firmware update tool can be downliaded here:
Is there a HHKB "Full-size" keyboard?
No, all HKKB models are ultra-compact Tenkeyless keyboards, but we do have Full-size professional keyboards in our REALFORCE range which can be viewed here.
What is a Tenkeyless keyboard?
A tenkeyless keyboard is a smaller format keyboard that does not include the number pad that is found on full-size keyboards.
How long does HHKB last?
HHKB is built to last. Keycaps are made from premium, textured, shine-resistant PBT which is a highly durable plastic. The Topre key switches are rated for a lifetime of 50 million keystrokes. We use dye-sublimation printing method to produce fade resistant keycap legends (HHKB models witb printed keycaps).
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