Limited Warranty Terms & Conditions
2 Years from date of purchase (Proof of purchase may be required).
Advance Exchange within Next Business Day.
A replacement product is normally delivered within Next Business Day and becomes your property. The defective product is collected at the same time or separately and becomes the property of PFU.
Happy Hacking Keyboards are designed by PFU LIMITED in Japan and manufactured for PFU by Topre Corporation in Japan. They are marketed and supported in EMEA by PFU (EMEA) LIMITED, a subsidiary of PFU LIMITED.
PFU (EMEA) LIMITED (hereafter “PFU”) warrants that Happy Hacking Keyboards are manufactured from high quality components that are free of material defects and perform to their specifications. PFU does not warrant error free or uninterrupted operation of the product.
This warranty is valid from the date of the original purchase of the product by the end user for a period of 2 years if the product was purchased from PFU (EMEA) LIMITED through its store on Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it and Amazon.es or from “PFU Direct” via the HHKB Website: https://hhkeyboard.com (UK/Germany/France/Italy/Spain).
Any replacement of the product under warranty will not extend the original warranty period. Alteration, defacing or removal of the product’s original factory label containing the product’s unique serial number will invalidate the warranty.
Proof of Purchase & Registration
PFU reserves the right not to provide the warranty unless proof of purchase can be provided by way of the sales receipt or invoice showing the date of purchase, serial number, and product number. PFU provides an online registration service to enable users to register their product(s). If the product is not registered, proof of purchase in the form of the sales receipt, or invoice showing the date of purchase, serial number and product number must be produced to request service under the terms of this warranty.
Scope of Warranty
Provided that the product has been registered, or satisfactory proof of purchase has been provided, technical support and warranty service will be provided free of charge during the warranty period by PFU and/or PFU approved agents.
If the warranty period has expired on the product, or a satisfactory proof of purchase, showing the purchase is within the warranty period cannot be provided, then no warranty will be provided.
Advance Exchange Service Next Business Day – Warranty includes product replacement and two-way shipping costs.
A replacement keyboard will normally be delivered within next business day, or within 1-2 days to your home or work address and become your property. Collection of the defective product must occur at the same time or 2-7 days after the delivery of the replacement product, unless otherwise agreed in writing with PFU.
Advance Exchange Service will be provided between 9 am and 5 pm local time, Monday through Friday (excluding holidays).
All defective products that are replaced under the terms of this warranty become the property of PFU.
PFU reserves the right to retrospectively apply charges for replacements for issues that are excluded. Warranty is excluded for issues for which PFU is not responsible, including but not limited to;
• Missing Keys or USB cables.
• Software configuration, software set-up.
• Neglect, misuse, abuse, vandalism.
• Damage caused by attempted repair by any person not approved by PFU to make such repairs.
• Any other damage, whether accidental or deliberate and any causes other than normal use.
• Replacement of the original keycaps with compatible keycaps, without making further material changes to the keyboard, does not invalidate this warranty.
Getting Help and Contacting SupportDesk
In the event of a technical issue with the product:
• Please view the website FAQs for answers to common questions.
• You can contact SupportDesk via LiveChat, Email Support Enquiry or Telephone.
• If you contact SupportDesk using the Email Support Enquiry Form, you will receive a ticket number by email and a response to your enquiry.
• Our aim is to respond to Email Support Enquiries within 3 hours. (During business hours).
• You must provide SupportDesk with your contact details along with the product model number, part number, serial number and a description of the problem.
• You may be asked to run some simple tests and report the resulting status, error messages and behaviours.
• SupportDesk will offer suggestions to help you resolve your issue.
• If SupportDesk suspects a hardware problem and the product is identified as being under warranty, an onsite repair service will be initiated.
• SupportDesk is available Monday – Friday, 09:00-17:00 Local Time
This warranty is limited to products located in the UK, France, Germany, Italy, Spain, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Sweden and Switzerland, sold by PFU (EMEA) LIMITED through its store on Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it and Amazon.es or from “PFU Direct” via the HHKB Website: https://hhkeyboard.com (UK/Germany/France/Italy/Spain).
PFU will endeavour to affect a replacement within Next Business Day but does not guarantee to do so. Geographic limitations may impact time needed to replace product, in some regions or countries.
Limitation of Liability
Except in the case of death or personal injury caused by PFU’s negligence, PFU’s liability for damages of any kind will be limited to the price paid for the product(s), or its replacement. In no event will PFU be liable for any indirect or consequential losses including (without limitation) any economic loss or other loss of turnover, profits, business or goodwill. PFU will not be liable for any breach of its obligations under this Warranty as a result of circumstances beyond the reasonable control of PFU, including, but without limitation, fire, flood, terrorism, sabotage, civil insurrection, war, industrial action or disruption to or failure of the internet.
Your Statutory Rights
This warranty is offered in addition to your statutory rights as a consumer and does not replace them. Your rights are set out in various consumer protection legislation, but which are summarised in the Consumer Rights Act 2015. These include the right that you as a consumer have to a cooling off period, your cancellation rights which exist within fourteen days of the contract to purchase the product, your right to have a replacement or repairs undertaken to the product, your right to have delivery within 30 days and the right to reject the goods on delivery that are damaged or do not meet the description of the goods in the sales contract. The goods themselves have to be of satisfactory quality and PFU confirm that they have unfettered title to the product that you are purchasing. This summary is not meant to be a complete comprehensive list of your statutory rights as a consumer, and if you are in any doubt you should check your entitlement under the Consumer Rights Act and other relevant legislation and/or seek help in respect of your rights from a consumer protection organisation or legal advice can often be provided by the Citizens Advice Bureau.
PFU (EMEA) LIMITED “The Data Controller” takes the protection of your privacy very seriously. We will only use your personal Information for the explicit specific purpose for which it was given and not share it with anyone else who is not acting on behalf of us without your permission. Your personal information may be shared with our partners and agents “The Data Processors” for customer administration, sales, marketing and research for products and services provided by PFU (EMEA) LIMITED. Your data will be protected both physically and electronically in accordance with The General Data Protection Regulation and only retained for as long as necessary.
PFU reserves the right to revise the terms and conditions of this warranty.”
Warranty Provider’s Registered Office
PFU (EMEA) LIMITED
Hayes Park Central
Hayes End Road
Thank you for choosing HHKB!